Very pleasant experience. The website and ordering process were very easy to navigate. Production and delivery notifications were successful. It arrived without problems and everything is in the box. The doll I received is beautiful and better than I expected. Very excited. She is perfect!! The quality of the doll is amazing. Just like life and I slept much better at night. I bought the doll in a moment of deep loneliness and I really enjoyed it. Really cool doll, very happy!