Great experience! The web page and order process was very easy to navigate. Notifications about production and delivery were spot on. She arrived no problem and everything is inside the box. The doll I received is beautiful and better than I was expecting. Very excited. She is perfect!! The quality of the doll is amazing. Very life like and I have been sleeping a lot better at night. I bought the doll in a time of profound loneliness and I have enjoyed it very much. Truly Awesome doll, very happy!